All competent managers and employers know:

That effective team supervision and control reduces accidents. It ensures every individual is productive and work equipment lasts longer, and that customers and clients consistently get the quality services they deserve on every job. All this means short term and long term business profitability.

Supervisors with softer skills, like communication and error correction abilities and behavioural safety awareness, and armed with knowledge of the most up to date industry good practice and a proactive mindset, maintain effective and efficient on-site operations. Good supervisors bring the benefits of efficiency, productivity, safety and quality and make sure these principals are implemented for every job.

Your good name and reputation rests on your team's on site presence and appearance.

Research has shown customers often change suppliers due to poor customer service issues.

Finding this softer skill training for our industry sectors is difficult, which is why we have created a course that can help employers ensure their team leaders / supervisors have the necessary skills, knowledge and abilities to manage work operations on site on a day to day basis.

A large number of incidents and accidents are the result of poor supervision and on site management. Operators may be trained to undertake work using the current industry recognised "off the shelf" training and assessment awards and certificates. However these competencies are only the starting point to demonstrate an individual's basic practical abilities rather than true competence.

• Develop their softer skills and abilities which include how to communicate effectively.
• Identify and correct inappropriate or incorrect actions.
• Understand the need for appropriate corrective actions relevant to the individual and the severity of the behaviour.
• Understand the most appropriate times and methods to correct such actions.
• Refresh or provide clarification on the individual's existing knowledge of operational specific industry and HSE agreed good practice standards.

• Reduced unexpected down time
• Reducing costs related to site or equipment damage
• Ensuring work is completed to standard and on time
• Identifying potential issues ahead of time so appropriate plans can be made
• Implementing industry agreed operating standards and legislation reduces accidents

Pre-course planning stage
Topics and industry sector (rail, highway, electrical, forestry, waterways, horticulture, landscaping etc) are selected based on areas of operational activities to be supervised by the individuals. 

Knowledge and skills development sessions
An indoor two day course, covering the relevant operational good practice and current UK legislation, client and customer / contract specific requirements. Giving attendees an in-depth understanding of why operations must follow the organisation's agreed standards and how to maintain quality and safety along with profitability and environmental requirements.

This also includes how to put behavioural safety, communication and error correction good practice into practical work planning, control, and management on site.

Each individual's performance is evaluated and reported to their line manager following the event so their employer can monitor and support them where required.

NOTE

It should be understood that individuals will need to demonstrate their skills and knowledge to a high standard to be successful. Not all attendees (who may already be experienced supervisors) may have the personal ability to successfully complete this assessment. All attendees must be prepared to undertake personal development out with this formal training and as part of their normal work.

If successful, only refresher training is recommended.

This is just a basic overview of the standard two day course, and we have developed further optional support and onsite coaching sessions for some clients.

If you wish to discuss this further or need more details please give Martin a call 07901514259 or email via the contacts page.